Privacy Policy

1. Introduction
Ventana Installations Ltd is committed to protecting your privacy and adhering to UK GDPR and the Data Protection Act 2018. This policy explains how we collect, use, store, and share personal data.

2. Data We Collect
Identity Data: Name, title, date of birth.
Contact Data: Address, email, telephone.
Technical Data: IP address, device, browser.
Transaction Data: Goods and services purchased, completion dates.
Marketing Preferences: Consent, communication preferences.

3. How We Collect Your Data
Directly via forms, calls, emails, site visits.
Automatically through website tracking (cookies).
From third parties such as credit reference agencies or public sources.

4. Why We Use Your Data
To provide quotations, services, and customer support.
To process payments and manage contracts.
To personalise marketing and online experience (with consent).
To meet legal obligations, e.g. financial record-keeping.

5. Lawful Basis for Processing
We rely on:
Contract: To fulfil service agreements.
Consent: For marketing and cookies.
Legal obligation: For record‑keeping and compliance.
Legitimate interests: To improve services, prevent fraud, or maintain records.

6. Sharing Your Data
We share your data only with:
Partner manufacturers, installers, couriers (for performing contracts).
IT service providers and cloud hosts.
Legal or regulatory bodies if required.
We do not sell personal data or use it for third-party marketing.

7. International Transfers
Your data may be processed within the UK and EEA. If transferred outside the EEA, standard data transfer safeguards apply.

8. Your Rights
You have the right to:
Access, correct, or erase your personal data.
Restrict or object to processing.
Receive your data in a portable format.
Withdraw consent (marketing/cookies) at any time.
To exercise these rights, contact us at [email protected].

9. Cookies & Tracking
We use cookies for site functionality, statistics, and marketing. You can control preferences via your browser.

10. Data Security
We use secure servers and strict access controls. We maintain internal policies and perform regular data reviews. Breach incidents will be reported promptly to authorities and affected individuals.

11. Retention
Contact and transaction data: up to 7 years for tax/accounting.
Marketing data: until you withdraw consent.
Support requests: reviewed regularly and deleted if not needed.

12. Contact Us
Ventana Installations Ltd
Rutland Place, ST5 3EQ
Email: [email protected]
Telephone: 07769 745535

13. Updates to This Policy
We may update this policy from time to time. The latest version is always available on our website with the effective date at the top.